How Can We Help You?
Get answers to common questions or reach out to our support team
Get help via email
If you've already bought a car and need to join a shipping group, please contact us at support@contshare.com with your vehicle details, and we'll help arrange a suitable group for you.
Frequently Asked Questions
Quick answers to common questions
The platform charges a one-time service fee of $100 USD per member. This covers our coordination services. Shipping costs are paid directly to the forwarder.
A standard container typically fits 4 vehicles, with each member getting one space unit. Some vehicles may require more space units depending on size.
Groups only proceed when all members have confirmed payment. Unpaid slots remain open for new members to join.
Currently, we work with pre-verified forwarders to ensure reliability. Contact details are provided once you've paid the service fee.
We serve Namibia, South Africa, Botswana, and Zambia. All shipments come through Walvis Bay Port.
Shipping times vary but typically range from 6-8 weeks from Japan to Walvis Bay. Your forwarder will provide specific timelines.
Yes, the forwarder will provide tracking information and updates throughout the shipping process.
Contact us at support@contshare.com and we'll help arrange a suitable group for your already-purchased vehicle.
Can't join a group?
Make sure you're logged in and the group still has available space. Groups marked as "Full" cannot accept new members.
Payment not showing?
After uploading proof of payment, allow up to 24 hours for admin verification. You'll be notified once confirmed.
Can't see forwarder details?
Forwarder contact information is only visible after your payment has been confirmed by an admin.
Need to change groups?
Contact support if you need to transfer to a different group. Note that paid members cannot leave groups without admin assistance.
Office Location
Walvis Bay, Namibia
support@contshare.com
Business Hours
Monday - Friday: 8:00 AM - 5:00 PM (CAT)
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed